11 Nov Traditional Outsourced Solutions VS Virtual Accounting Staff Model
Cost containment may have once been the biggest motivation behind accounting firms outsourcing their business processes. Today, most organizations have complex hybrid workforces consisting of in-house and remote employees. In the age of this organizational evolution, the traditional model of outsourcing, explained below, has become outdated. Firms are looking for a lot more value from outsourced solution providers in order to improve their operational efficiencies.
Here’s how the advanced ‘Virtual Staff Service’ (VSS) differs from the Traditional Outsourcing Model (TOM) in the small-business accounting industry:
TOM: One or more representative(s) from the outsourcing provider is the continuing communicator. This individual/team is not necessarily the team that performs the actual jobs that is assigned. They may not be the job reviewers either. The communication and reporting channel is centralized by the outsourcing provider.
VSS: Business owners have full control over who gets appointed as their remote staff and directly manage them. In a business model where there’s physical distance between the business owners and their employees, direct reporting is key for ease of communication and better strategic management. Back-end review support by senior staff is available to business owners and continuously used to ensure deliverables are being met.
TOM: Work is done in different time zones.
VSS: The remote team works during the business hours of the organization they are servicing so the hybrid team of remote and in-house employees can constantly collaborate and stay in-sync. This freedom of time boosts productivity.
TOM: The person/team from the outsourcing provider that works on the business owner’s account keeps changing. This creates inconsistencies in quality of work product. Moreover, a lot more time is wasted in acquisition and training of new resources and there is unavoidable disruption in productivity.
VSS: Business owners are able to nurture a team whose members are loyal and experts in their business fields. This committed team grows to deeply understand the business owner’s clientele and ways of operation.
TOM: When employee turnover is high, and business owners find their work assigned to different people all the time, quality of work suffers. Moreover, since they don’t have direct access to the team that actually does the work, they may never know why quality is fluctuating.
VSS: Team members that trust each other and report to business owners directly are able to build an environment of transparency and guardianship. If employee turnover is high, business owners are at least always in the loop. They can see how the outsourcing provider manages staff transitions and have a clear output result to look at to judge the impact themselves.
At Obox Solution, we have embraced the VSS model so you can rely on us when it comes to building a remote team that truly fits in your firm.